Data Protection & Member Privacy
Your personal data is a trust we take seriously. The jom55 Privacy Policy clearly explains what data we collect, why it is needed, how we protect it, and your rights to control it. Your security is not just a promise — it is our daily practice.
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Jom55's Privacy Commitment
Before reading the full policy, these six core principles summarise how jom55 handles your personal data — with full transparency, accountability, and respect.
Jom55's core commitment
Jom55 has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. The information you provide during registration — your name, phone number, and email — is used solely for the operation of the jom55 platform and is not shared without your consent.
Malaysian banking security standards
All data transmitted between your device and jom55's servers is protected by 256-bit SSL encryption — the same standard used by Maybank, CIMB, and other major Malaysian financial institutions. This means sensitive information such as your deposit details and login credentials cannot be intercepted by third parties during transmission.
Only what is strictly necessary
Jom55 follows a "data minimisation" principle — we only collect information that is genuinely necessary to provide our services to you. We do not collect irrelevant or excessive data. Every type of data we request has a clear purpose, as stated in this policy.
Data is not stored indefinitely
Jom55 has a clear policy on how long personal data is retained. Active account data is kept for the duration the account is active and for 5 years following account closure to meet financial record-keeping requirements. Data that is no longer needed is securely deleted in accordance with industry-standard procedures.
You are in control of your own data
As a jom55 member, you have the right to request a copy of the personal data we hold about you, request corrections to inaccurate data, and in certain circumstances, request its deletion. These requests can be submitted to our support team and will be processed within 14 business days.
We will notify you if an incident occurs
In the event of a data security breach that may affect members' personal information, jom55 is committed to notifying the affected members within 72 hours of discovering the incident — via registered email or in-platform notification — along with details of the actions being taken.
Privacy Practices
This is not just a policy on paper — it is a daily practice that forms the foundation of how jom55 handles every member's data.
We are clear about what data we collect, why it is needed, and who can access it — no confusing technical jargon, no hidden conditions.
Every piece of data we collect has a specific and justified purpose. We do not collect data "just in case" — every item of information serves a function in delivering our services to you.
We don't wait for incidents to happen before taking action. jom55's security systems are continuously monitored and regularly updated to address the latest data security threats.
You are more than just a data subject — you are the owner. jom55 gives you the tools and channels to access, correct, and where necessary, delete your data from our systems.
Important Note: This Privacy Policy explains how jom55 ("we", "Platform") collects, uses, stores, and protects your personal information ("Member", "you") when you use the jom55 platform. By registering or using our services, you agree to the terms of this Privacy Policy. Please read it carefully — this is an important document that protects your privacy rights.
Jom55 collects two main categories of data — information you provide to us directly, and data collected automatically when you use the platform. Below are the full details of each category:
Data You Provide Directly:
| Data Type | Example | When Collected |
|---|---|---|
| Personal Identification Information | Full name, MyKad/passport number | During registration & KYC |
| Contact Information | Phone number, email address | During registration |
| Financial Information | Bank account/e-wallet numbers, deposit records | During financial transactions |
| Verification Documents | MyKad copy, bank statement, selfie | During the KYC process |
| Communication Information | Live chat content, emails to support | When you contact support |
Automatically Collected Data:
Underage Members: jom55 does not knowingly collect or process personal data from individuals under the age of 18. If we discover that data belonging to a minor has been collected, we will take immediate action to delete that data and close the associated account.
The data we collect is used solely for the following purposes. jom55 will not use your data for any other purpose without obtaining your consent first:
jom55 does not use your data to make automated decisions that have a material impact on you — such as account rejection or balance freezing — without human intervention and a fair review process.
Jom55 does not sell, rent, or trade members' personal data to any third party. However, there are limited situations where we may need to share data with certain parties to keep the platform running:
All third parties that receive jom55 member data are bound by legally enforceable data protection agreements and are prohibited from using that data for any purpose beyond what has been authorised.
Cross-Border Data Transfers: Where data needs to be transferred to servers outside Malaysia (for example, for global service providers), jom55 ensures such transfers are carried out with adequate safeguards in line with internationally recognised data protection standards.
Jom55 continually invests in security infrastructure and practices to protect our members' data. Below are the technical and organisational security measures we have implemented:
Technical Measures:
Organisational Measures:
While jom55 takes all reasonable steps to protect your data, no security system can be guaranteed 100% foolproof. You also play an important role in your account's security — use a strong password, never share your login credentials, and always log out from shared devices.
Under the data protection principles we uphold, you have the following rights regarding your personal data held by jom55:
To submit any request relating to your data rights, contact the jom55 support team via live chat or email at support@jom55.best by stating the type of request and your account information. All requests will be processed within 14 business days.
Identity Verification Required: To protect your privacy, jom55 must verify the identity of the requester before processing any data-related request. This is a security measure to ensure your data is not disclosed to unauthorised parties, even if they claim to represent you.
Jom55 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit a website.
Types of Cookies We Use:
You can manage cookie settings through your browser preferences. However, disabling certain cookies may cause some jom55 platform features to not function correctly, including potentially being unable to log in or process transactions.
Jom55 is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect, store, or process the personal data of anyone under 18 years of age.
If a parent or guardian discovers that their child has registered a jom55 account without authorisation, please contact us immediately at support@jom55.best. jom55 will take immediate steps to:
Jom55 reserves the right to amend or update this Privacy Policy from time to time in response to changes in law, technological developments, or changes in how we operate. The most current version of this policy is always available on this page, with the update date clearly indicated at the top.
For material amendments — meaning changes that significantly alter how we collect or use your data — jom55 will provide advance notice to members via:
Continued use of the jom55 platform after the effective date of any amendment constitutes acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account and request deletion of your data before the amendment takes effect.
Current Version: This Privacy Policy is the version in effect from January 2026. It supersedes all previous versions. In the event of any discrepancy between a translated version (if any) and this Bahasa Malaysia version, the Bahasa Malaysia version shall prevail.
If you have any questions, concerns, or requests regarding this Privacy Policy or how jom55 handles your personal data, our team is ready to assist.
You can reach us via:
We are committed to responding to all privacy-related enquiries within 48 business hours. For more complex requests such as data access or deletion requests, please allow up to 14 business days for thorough and accurate processing.
Jom55 takes every privacy-related feedback and complaint seriously. If you are not satisfied with our response, you have the right to refer the matter to the relevant data protection authority in Malaysia.
Contact our team 24/7 for any questions regarding your privacy and data protection.
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